Cancellation & Refund Policy | Sapphire Journeys

1. Transparent Tiered Cancellation Matrix

We understand that plans can change. Sapphire Journeys provides a transparent schedule based on days prior to scheduled expedition departure:

Timeline Prior to Departure	Cancellation Fee	Refund Amount	Eligible Settlement
30+ Days before departure	0% (Zero Fee)	100% Full Refund	Original Payment Method or 105% Wallet Credit
15 – 29 Days before departure	25% of Tour Value	75% Net Refund	Original Payment Method
7 – 14 Days before departure	50% of Tour Value	50% Net Refund	Original Payment Method
Under 7 Days / No-show	100%	Non-Refundable	Emergency Date Reschedule considered on merit

2. Refund Processing Timeframe

Once approved by our Finance Operations Desk, refunds are posted as an immutable debit entry in our system. Funds are released within 48 hours and typically reflect in your bank account or card statement within 3 to 5 business days depending on your banking institution.

3. Flights and High-Altitude Permits

Commercial and private flight bookings operate under carrier-specific fare rules. Government non-refundable fees (e.g. Wildlife Sanctuary permits, Gulmarg Gondola Phase 2 slots) cannot be reversed once registered under guest passport details.

4. How to Request Cancellation

To initiate a cancellation, visit your Traveler Account Bookings section and select “Manage Reservation > Request Cancellation”, or message your dedicated concierge with your booking reference.

1. Transparent Tiered Cancellation Matrix

We understand that plans can change. Sapphire Journeys provides a transparent schedule based on days prior to scheduled expedition departure:

Timeline Prior to Departure	Cancellation Fee	Refund Amount	Eligible Settlement
30+ Days before departure	0% (Zero Fee)	100% Full Refund	Original Payment Method or 105% Wallet Credit
15 – 29 Days before departure	25% of Tour Value	75% Net Refund	Original Payment Method
7 – 14 Days before departure	50% of Tour Value	50% Net Refund	Original Payment Method
Under 7 Days / No-show	100%	Non-Refundable	Emergency Date Reschedule considered on merit

2. Refund Processing Timeframe

3. Flights and High-Altitude Permits

4. How to Request Cancellation

To initiate a cancellation, visit your Traveler Account Bookings section and select “Manage Reservation > Request Cancellation”, or message your dedicated concierge with your booking reference.