Our Fair Cancellation Principle
At Sapphire Journeys (SAPPHIRE JOURNEY ESCAPES LL, GSTIN: 19AFZFS2449K1ZY), we recognize that travel plans can encounter unexpected life events. We hold ourselves to a standard of promptness, absolute transparency, and mutual fairness. When you need to cancel or postpone, we do not impose hidden penalties.
1. Standard Cancellation Fee Schedule
Cancellation fees are calculated based on the date your written cancellation notice is received by our Kolkata concierge desk relative to the scheduled tour departure date:
30 Days or More Prior to Departure
Standard administrative deduction only; or transfer 100% of your funds to any future departure with no expiry date.
15 to 29 Days Prior to Departure
Partial hotel and ground operator commitment deductions apply.
7 to 14 Days Prior to Departure
Non-recoverable room blocks and private transport reservation fees retained.
Less Than 7 Days or No-Show
All flights, hotels, and transfer permits are pre-committed and non-recoverable from third-party suppliers.
2. Component-Specific Conditions
3. Future Travel Credit Shell (Alternative to Cash)
If you need to postpone due to unforeseen work emergencies, medical reasons, or visa appointment delays, you may opt for a Sapphire Journeys Travel Credit Shell instead of a standard cash refund:
- Zero Expiry: Your credit shell balance does not expire and can be redeemed across any future international or domestic package.
- Transferability: Credit shells may be transferred to direct family members (parents, spouse, siblings, children) upon written confirmation.
- Higher Value Retention: Credit shells carry a significantly lower cancellation deduction than cash refunds.
4. Refund Processing Method & Timelines
Your written cancellation request is verified within 24 to 48 hours by our accounts desk.
The refund is initiated directly via Razorpay or bank transfer within 72 business hours.
Funds reflect in your original debit/credit card or bank account within 5 to 7 banking days.
5. Cancellations Initiated by Sapphire Journeys
In the rare instance that Sapphire Journeys is compelled to cancel a group departure due to operational constraints, insufficient minimum group sizes, or Force Majeure:
- You will be offered a 100% Full Refund with zero deductions, processed promptly within 5 banking days.
- Alternatively, you may transfer to an alternative departure date of equal value with an exclusive courtesy room or dining upgrade.
6. How to Submit a Cancellation Request
All cancellation requests must be submitted in writing from the registered traveler’s email address to ensure accurate record-keeping:
Email: [email protected]
Subject Line: CANCELLATION REQUEST — [Your Booking Reference, e.g. SJ-KOL-2026-XXXX]
Please specify traveler names, the reason for cancellation, and whether you prefer a direct refund to your source payment method or a 100% Future Travel Credit Shell.