Our Privacy Commitment to Discerning Travelers
This Privacy Policy outlines how Sapphire Journeys, operated by SAPPHIRE JOURNEY ESCAPES LL (GSTIN: 19AFZFS2449K1ZY), handles personal data across our website (www.sapphirejourneys.in), mobile experiences, and customer concierge desks. We adhere to the Indian Digital Personal Data Protection Act (DPDP Act 2023), the Information Technology Act 2000, and international best practices.
1. Information & Data We Collect
To organize seamless domestic and international holiday journeys, we collect only the necessary information required for travel bookings, regulatory compliances, and concierge support:
Identity & Contact Details
Full legal name (as per passport), email address, mobile & WhatsApp number, date of birth, postal billing address, and emergency contact details.
Encrypted Travel Documents Vault
Passport bio pages, visa grants, passport-size photographs, PAN cards (mandatory for RBI Liberalised Remittance Scheme TCS compliance), and travel insurance certificates.
Booking & Travel Preferences
Flight schedules, room types, meal preferences, dietary requests, medical mobility considerations, and co-passenger information.
Payment & Transaction Metadata
Razorpay Order IDs, transaction reference numbers, invoice details, and partial card identifiers. We never store raw credit/debit card numbers or UPI PINs on our servers.
2. How We Use Your Information
Your personal data is utilized strictly for lawful purposes directly connected to delivering high-caliber travel experiences:
- Fulfilling airline reservations, confirmed hotel stays, cruise bookings, and local sightseeing excursions.
- Transmitting booking vouchers, flight itinerary changes, and departure updates via Email, SMS, and WhatsApp.
- Authenticating account logins via secure 6-digit One-Time Password (OTP) verification.
- Filing Tax Collected at Source (TCS) on foreign tour remittances in accordance with Section 206C(1G) of the Indian Income Tax Act.
- Generating tailored Smart Packing Checklists calculated using destination climate and seasonal forecasts.
- Providing 24/7 emergency concierge support during active travel.
3. Security of Your Travel Document Vault
We implement industry-grade technical and organizational safeguards to ensure your sensitive travel credentials remain confidential:
All passport, visa, and government identification files uploaded to your Travel Documents Vault are stored in private, access-restricted cloud object repositories using AES-256 server-side encryption. All data in transit is encrypted using modern TLS 1.3 cryptographic protocols.
Only verified operational managers assigned to your booking file have clearance to access your visa documentation. Internal access logs are continuously audited.
4. Data Sharing & Third-Party Partners
We share traveler data strictly on a need-to-know basis with trusted operational entities necessary to fulfill your booked itinerary:
- Airlines & Transport Providers: For mandatory passenger manifest filings, PNR creation, and seat bookings.
- Accommodations & Resorts: For verified guest check-in lists and statutory foreign guest registration (FRRO).
- Licensed Destination Management Companies (DMCs): Verified ground partners providing private vehicles and licensed tour captains.
- Payment Processors: PCI-DSS Level 1 certified Razorpay & Paytm for real-time payment authentication and refund processing.
- Government & Regulatory Authorities: Where legally mandated by Indian immigration, airport security, or international border enforcement agencies.
5. Cookies & Session Tracking Policy
Our web platform utilizes standard HTTP-only session cookies and local storage tokens to provide a responsive user experience:
- Essential Authentication Cookies: Maintain your authenticated customer account session securely.
- Preference Cookies: Retain your saved wishlist packages and active search filters across visits.
- Analytical Metrics: Measure anonymous route performance and navigation speeds to continuously optimize site responsiveness.
You may configure your browser to reject cookies; however, essential cookies are required for shopping cart retention and checkout security.
6. Traveler Rights & Vault Management
You retain complete sovereignty over your personal data. At any time, you are entitled to:
7. Official Legal & Grievance Contact
For questions regarding this policy, to exercise your privacy rights, or to submit a grievance, please contact our dedicated Data Protection & Legal Desk:
New Town, Action Area – IIF, Kolkata, WB 700160
All privacy and data inquiries receive a formal written acknowledgment within 24 business hours.